When Google launched in 1998, search engines were portals — cluttered pages covered in news, weather, links, and ads. Yahoo's homepage alone had over 100 links competing for attention.

Google offered something radical: a logo, a search box, and two buttons. That was it.

The instinct to add more is hard to resist. Read on to discover why more isn't always better. 

Last week, Mrinank Sharma resigned from Anthropic, one of the world's leading artificial intelligence companies. Sharma wasn't a mid-level engineer or a disgruntled employee. He led the company's Safeguards Research Team. His job was to keep AI safe.

In his resignation letter, posted publicly on X, Sharma wrote: "The world is in peril. And not just from AI, or bioweapons, but from a whole series of interconnected crises unfolding in this very moment." He added that throughout his time at Anthropic, he had "repeatedly seen how hard it is to truly let our values govern our actions." His final project before leaving? Understanding how AI assistants could make us less human.

You've spent years in your field. You know the terminology, the frameworks, the nuance behind every decision. That expertise is hard-won — and it might be getting in your way.

There's a phenomenon called the curse of knowledge. Once you know something deeply, it becomes almost impossible to remember what it was like not to know it. The language that feels precise to you sounds like static to someone hearing it for the first time.

Think about the brands you recognize instantly — not by their logo, but by how they sound. A certain tone, a turn of phrase, a personality that comes through even in a short email.

Now ask yourself: does your organization have that kind of voice?

You're twenty minutes into a design review, and you feel the focus slipping. It starts with the logo — can it be bigger? Then the color palette comes under fire. It should be bolder but also more approachable. By the time someone suggests adding a tagline, the project is being designed by committee, which rarely ends well.

When emotion is woven into your message, it transforms a simple transaction into a meaningful connection. A well-designed product might impress, but a story that makes someone feel seen, understood or inspired will stay with them long after the details fade. Emotion gives your audience a reason to care — and caring is what drives loyalty.

It was the final round of a brand strategy workshop. The marketing team from a mid-sized nonprofit sat around a U-shaped table, debating (loudly) what their new website should look like.

“We need a big, bold donate button at the top!” one insisted.

“The hero image has to be a picture of our new building,” another pushed back.

“Let’s make sure the mission statement is front and center,” someone else said.

The tension rose as each defended their opinion, certain they were speaking for the “target audience.”

At Radiant, we’ve spent nearly three decades walking alongside some of the most thoughtful, mission-driven organizations you can imagine — helping them navigate the highs, the lows and the moments when the world suddenly expects a statement. 

At Radiant, we’ve partnered with hundreds of ministries over the past three decades, each with its own calling, culture and challenges. And while the organizations vary, the pattern of success is clear: the deepest, most fruitful results always come when we're fully integrated — not just as a service provider, but as a true part of the team.