The Reading Room

Radiant’s Central Repository

The Reading Room is a unique place where we share thoughts on innovation, brand strategy, client insights, and our latest SAAS projects.

In October of 1871, fire swept through Chicago with a fury few had ever seen. For two days the flames raged, fueled by dry winds and wooden buildings, leaving more than 17,000 structures in ashes. Hundreds perished, and more than 100,000 were left without homes. The destruction was immense, the loss incalculable.

It was the final round of a brand strategy workshop. The marketing team from a mid-sized nonprofit sat around a U-shaped table, debating (loudly) what their new website should look like.

“We need a big, bold donate button at the top!” one insisted.

“The hero image has to be a picture of our new building,” another pushed back.

“Let’s make sure the mission statement is front and center,” someone else said.

The tension rose as each defended their opinion, certain they were speaking for the “target audience.”

Simplicity sounds easy. But anyone who's worked on a brand knows, it’s actually one of the hardest things to pull off. As a marketer and a creative, I love new ideas. I get excited about fresh trends, new platforms, eye-catching design styles. And if you’re reading this blog, I bet you can relate. But when it comes to building a strong, memorable brand that people actually recognize and trust, simplicity is everything.

Over the years, I’ve learned that while finding new opportunities is challenging, deciding which ones not to pursue is even more difficult. In marketing, leadership and life, we’re inundated with ideas, tools, channels and demands. And the temptation is to try and do it all, hoping that more activity equals more progress.

In almost 30 years of running our company, I’ve seen one silent brand-killer show up repeatedly. It’s not lack of talent; it’s not budget; it’s not even poor strategy. It’s unquestioned assumptions. And in my experience, one of the most powerful questions any leader can ask is this: “What assumption are we making that’s no longer true?”

The email hit your inbox at 6:47 a.m. It was another long-time donor writing to say they're "scaling back their giving this year." You pour your coffee and think about the donation reports you reviewed the day before. There's no getting around it — giving is down. Again.  You're not alone in this. Across the nonprofit sector, conversations