Walk into almost any Costco and you’ll see the same thing: packed aisles, long checkout lines and people leaving with carts full of products they probably didn’t plan on buying. On paper, this scenario sounds like a personal nightmare. Yet I, along with millions of people, happily pay for a Costco membership every year.

Why? 

A lot of ads sound the same. Have you noticed?

Messaging like this is everywhere:

"Our product helps teams boost productivity.""Quality you can trust.""A dining experience you'll never forget."

While these things might be true, they don't tell people what makes them different.

Every year, I see the same pattern play out with ministries. 

Spring gets busy, summer sneaks up faster than expected, and before long, the calendar is full of vacations and all the normal demands of life. Then September arrives, and everyone suddenly realizes the fall communications plan is not quite as ready as they hoped. The website still needs work, the donor calendar is only partially mapped out, social media has lost momentum and the year-end campaign is still more of an idea than a plan. 

Over the past year or so, I’ve noticed something funny happening in organizations. People who never would have opened Photoshop, written a campaign brief or drafted a customer-facing sales piece are now creating “marketing materials” in AI tools and sending them to the marketing team to be cleaned up, branded or finalized.

John Deere had a problem. Their equipment was top-teir, their brand was trusted, and their message was clear. Yet sales to homeowners stayed flat while competitors gained ground.

The issue wasn't the product. It was the assumption that everyone buying a lawn tractor wanted the same thing.

I came across an Instagram ad recently that completely stopped me mid-scroll. I watched it a few times over and realized something interesting: while I could see myself being interested in the product, I was even more drawn in by the entertainment of the ad itself. It felt engaging, authentic and full of personality while still showcasing the product perfectly.

It was completely different from the ads I normally scroll past.

Wanted: A senior-level marketing strategist, graphic designer, copywriter, web developer, PR consultant, social media manager, project coordinator, fundraising communicator, SEO specialist, videographer and brand advisor.

Must be available immediately. Must understand ministry. Must not require benefits, onboarding headaches, vacation coverage, payroll taxes or a full-time salary.

Sound impossible?

There's a reason most organizations default to one-size-fits-all messaging: it's efficient. One campaign, one audience, one set of materials. You cover the most ground with the least effort.

And there's a comforting logic to it. More reach should mean more response, right?

But reach isn't resonance.

I’ve been in this business for more than 30 years now, and when you do things for long enough, you identify patterns. Today I want to show you a pattern that I’ve seen continually repeat itself.

A ministry starts to feel stuck, and their immediate assumption is that they need a marketing overhaul.

Sometimes that means a new website. Sometimes it means more social media, better design, stronger campaigns or an entirely new brand image. More recently, I’ve watched ministries try to jerry-rig AI into absolutely everything.